Good to know about Your holiday home

Good to know about Your holiday home
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ANIMALS

The Portuguese let their dogs run free in the streets. You may think that they are stray dogs but this is normally not the case. Beware, the Portuguese dogs like barking.
If you bring an animal you will need a recent health and rabies certificate.

ARRIVALS

In Ericeira you can enter the property from 14 hrs, in the rest of the country arrival is usually from 15 hrs.
You must leave on the day of departure before 09.00 hrs.
Please verify the arrival time on your voucher.

OFFICE HOURS :

– In the summer (01/06 to 30/09) the office is open 9.30-12.30 and 14.00-19.00 six days a week.
– In the winter the office is open 9.30-12.00 and 14.30-18.00 from Monday to Friday only.
– The office is open, exceptionally, 14.00-18.00 hrs on non working days for previously arranged arrivals.

If you arrive after 19.00 we cannot guarantee that you can obtain the keys to your property until the next day except by prior arrangement, in which case a supplement may be payable. Clients likely to arrive late should book our taxi transfer from Lisbon airport direct to their property. The driver will have the keys.

If it is your intention to arrive on another day than the first day of your booking please inform the office accordingly so that nobody waits for you unnecessarily.

Should you arrive during office hours but nobody is present please wait a little because we accompany every client to their house and this may on occasion lead to the office being unmanned for short periods.

It may also be possible that the cleaning of your villa has not quite finished when you arrive there, you can nevertheless deposit you luggage leaving the cleaning ladies to finish their work.

BEDROOMS

Click here to see the list of bedsizes in Ericeira. For the rest of the country single beds generally, measure 90×185 cm and double beds 133×185 cm.
Blankets and pillows are provided.

In Ericeira, you must bring your own bed linen and towels or you can rent them if you order in advance. In most of the other parts of the country, they are included. Please refer to the description of te house.

Sleeping bags are not allowed instead of sheets. They stain the mattresses or mattress covers and you will be charged for the cleaning which is expensive.

There is not always a reading lamp at each bed, nor is there a wardrobe in each and every bedroom. On the floor plans you can usually see how many wardrobes the house contains.

Please note that Portuguese bed bases, even the most recent ones, consist of a wooden board set on a wood or metal frame, instead of the more usual spring base. This is a tradition, and they are just as comfortable.

BREAKAGE DEPOSIT

Security deposit (returnable) of Euro 250 must be paid at the same time as the balance of your villa rental.

If all the members of the party are under 23 years you will be asked for Euro 500. In off season if you require heating, you will be asked for a further security deposit of Euro 100.

DISTANCES

Distances to the beach and the center of the towns are quoted in good faith and accurate to the best of our belief, but we cannot guarantee absolute accuracy.
Those to beaches are by the most direct route on foot.

DOGS AND CATS

We are animal lovers but please do not let your pets sleep on beds or settees as many people are allergic and you may be the cause of a child’s ruined holiday.
The client is responsible for any marks or scratches in the house made by the pets.

FURNITURE & EQUIPMENT

Please remember that the equipment and furniture have been done by Portuguese owners for themselves and in Portuguese style and it may not resemble what you are used to. We do not take the responsibility for individual expectations and imaginations.

Houses are normally equipped with crockery and utensils for the maximum number of persons allowed for each house. A holiday house does not have as many cooking utensils as an ordinary household.

You should bring or buy your own cleaning products, soap, toilet paper etc.

Some of the properties have washing machines and dishwashers. Please note that we do not guarantee that these appliances (washing machines, dishwashers, TV sets, microwave ovens) will be in good working order as this depends on the previous vacationer’s use.

All properties with terrace or balcony big enough to accommodate outdoor eating have a garden table and chairs. A sunshade is not standard equipment in holiday homes.

INSECTS

Portugal has a warm climate in the summer and this creates a natural breeding ground for various forms of insectlife (e.g. bees, spiders, wasps, ants). There is, unfortunately, nothing that we are able to do about this.

GARDENS & TERRACES

Gardens and terraces with plants and flowers need watering and maintenance. Those responsible to do this come as and when their own schedule dictates. Regretfully it is impossible to give advance notice. We feel sure you will understand this.

NOISE / CONSTRUCTIONS

Even though you are on holiday ordinary life continues for everybody else.We are not informed when building and constructions start and we do not accept responsibility for any nuisance caused by this.

OPENING HOURS

Our Office in Ericeira:
– In the summer (01/06 to 30/09) the office is open 9.30-12.30 and 14.00-19.00 six days a week.
– In the winter the office is open 9.30-12.00 and 14.30-18.00 from Monday to Friday only.
– The office is open, exceptionally, 14.00-18.00 hrs on non working days for previously arranged arrivals.

If you arrive after 19.00 we cannot guarantee that you can obtain the keys to your property until the next day except by prior arrangement, in which case a supplement may be payable. Clients likely to arrive late should book our taxi transfer from Lisbon airport direct to their property. The driver will have the keys.

Our Office in Tavira (Algarve):
– Monday to Friday 10.00 to 13.00 and 15.00 to 18.00, and for arrivals on Saturday from 16.00 to 19.00.
For all other areas please refer to your voucher.
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TO GET TO PORTUGAL

There are many airlines from all over the world flying to Lisbon, the Algarve or Oporto.We are happy to assist you in reserving your flights.
Please e-mail us with your details for an quote.

To get to Ericeira from Lisbon airport:
A shuttle runs between Lisbon airport and the centre of the city; it stops on its way at “Campo Grande”, or you can take a taxi . Buses go from this bus stops every hour to Ericeira in the daytime. You must count on about 2 hours’ travel if you decide to use this method.

You may, however, find it more practical to order a TAXI from us to take you from the airport to Ericeira. The drive takes less than 1 hour. We have negotiated a preferential rate for this transfer. Please see your price list for details.

The taxi-driver will be waiting for you when you come out from Customs. He will be holding up a sheet of paper with your name; he will give you the keys to your holiday house and take you there direct.

Alternatively you can get a taxi at the airport rank or rent a car. Please note that if you arrive after 19.30 hrs and have not ordered the taxi transfer through us we cannot guarantee that you can obtain the keys to your property until the next day except by prior arrangement, in which case a supplement may be payable.

We can also book a car for you to be picked up at the airport. (Click here for details about car rental)

To get to your holiday home from Algarve Airport :

There are many buses from Faro going both east and west along the coast. Alternatively, you can get a taxi at the airport rank. The distance from Faro Airport to either Tavira or Albufeira is approx. 35 km’s.

We can also book a car for you to be picked up at the airport. (Click here for details about car rental)

WATER & ELECTRICITY

Voltage: 230 volts at a frequency of 50 Hertz. All sockets follow European standards.

Certain seasons can be dry and this may result in the curtailment of water supplies. No responsibility can be accepted for the breakdown of public services, including water and electricity.